Essential tips for customers

• Think first about what you are buying
• Ask for advice if you are unsure
• Inspect goods carefully before buying them
• Keep all receipts for future reference

Goods cannot be returned if:

• You have simply changed your mind about the goods, or don’t like them any more
• You have since found you can buy them cheaper elsewhere
• There are obvious faults you should have spotted when you saw the goods prior to purchase

When returns can be made:

Note: In all cases, refunds or exchange vouchers will only be considered within 14 days of purchase, and you must provide proof of purchase via a receipt or invoice.

For misbound books or faulty goods:

• All misbound books will be exchanged in the first instance, or if not available a purchase refund will be given
• All faulty goods will be exchanged, or the purchase price will be refunded, if an exchange is not available.

For textbooks or teaching materials where you have withdrawn from a unit:

• You must have proof of withdrawal or exemption from the unit of study
• Books must be in original and resalable condition

On-line customers please note: if you wish to make a return, please contact the Bookshop and seek prior approval. You may be responsible for any return postal charges

Murdoch University supports the Department of Consumer and Employment Protection shopper’s guidelines. This policy has been prepared in accordance with those guidelines
See: http://www.docep.wa.gov.au/ConsumerProtection/Content/Shopping/index.htm